We are committed to providing quality products to our customers. While we hope that you are always satisfied with your AxolotalsAcademy.com purchase, we realize there are times when you may need to return a product. If you need to return your product, please review the information below.
Trial Pack* is not eligible for return or refund. Return is only accepted if the product is not opened and not used.
Please Note: Digital products cannot be refunded (eBooks and Video courses).
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund the original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your axolotalsacademy.com return to:
55 UGF, Omaxe Avenue, Amar Shaheed Path, Lucknow - 226025, INDIA
• You will be responsible for the return shipping & handling charges, which will not be refunded unless you receive damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit/Debit card used at the time of purchase or the bank account provided by you.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.AxolotalsAcademy.com may be accepted for a return. Items purchased from other retailers cannot be returned or exchanged.
Please contact customer service with any questions by email at aconnect@axolotalsadademy or by phone at 6391366391 (M-F 9 AM-6 PM IST)
Please Note: Empty containers cannot be accepted for refund.
We are happy to exchange any merchandise that is defective, damaged or unused. If you need to exchange your product, please review the information below.
• We accept exchanges on items purchased on AxolotalsAcademy.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package:
55 UGF, Omaxe Avenue, Amar Shaheed Path, Lucknow - 226025, INDIA.
Please contact customer service with any questions by email at connect@AxolotalsAdademy or by phone at 6391366391 (M-F 9 AM-6 PM IST)
Please Note: Empty containers cannot be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service with any questions by email at connect@AxolotalsAdademy or by phone at 6391366391 (M-F 9 AM-6 PM IST) and we will respond with the appropriate return and/or exchange instructions.
This website is owned and operated by A Enterprise
We are registered in Lucknow, India and our registered office is at 55 UGF, Omaxe Avenue, Amar Shaheed Path, Lucknow - 226025, INDIA.
You can contact us:
(a) by post, using the postal address [given above]];
(b) by email, using [email protected]